Remote - Client Operations Coordinator

DestinationKnot; Philadelphia (Philadelphia County); Remote; USD 17,000 - 45,000; Part time

Benefits offered by this job

Fully remote

Independent contractor

Flexible scheduling

Access to booking resources

Job summary

DestinationKnot is seeking a Client Operations Coordinator to assist clients with travel research, reservation coordination, and ongoing communication. The role offers training and guidance, with work conducted remotely and independently.

Compensation is commission-based, tied to eligible completed bookings, with earnings varying by activity and performance. This contractor role emphasizes organization, attention to detail, and proactive client service, while providing access to travel-industry

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks in a remote environment.
• Basic computer skills and comfort learning new systems.
• Reliable, professional, and self-motivated.
• Willingness to complete training and continue developing industry knowledge.
• Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required.

Responsibilities

• Assist clients with travel research, reservation requests, and booking coordination.
• Communicate with clients to confirm details, provide updates, and answer general questions.
• Research accommodations, cruises, vacation packages, and other travel options based on client needs.
• Maintain accurate client and reservation information.
• Monitor booking details, confirmations, changes, and applicable deadlines.
• Work with travel suppliers and reservation platforms.
• Follow established booking procedures and supplier requirements.
• Provide professional and responsive client support throughout the planning process.
• Continue developing knowledge of destinations, suppliers, and travel products.

Skills

Customer service

Communication

Organization

Time management

Remote work

Tools

Reservation platforms

Job description

About Us

We are a coordination-focused travel services organization supporting clients with reservations, travel planning, and service-related needs. We emphasize organization, clear communication, attention to detail, and a positive client experience throughout the planning process.

Position Overview

The Client Operations Coordinator assists clients with travel-related research, reservation coordination, booking requests, and ongoing communication. This opportunity is well-suited for individuals who are organized, detail-oriented, comfortable working independently, and interested in developing experience within the travel industry.

Training and ongoing guidance are provided to help individuals learn reservation processes, supplier systems, client communication, and travel-industry procedures.

Key Responsibilities

• Assist clients with travel research, reservation requests, and booking coordination

• Communicate with clients to confirm details, provide updates, and answer general questions

• Research accommodations, cruises, vacation packages, and other travel options based on client needs

• Maintain accurate client and reservation information

• Monitor booking details, confirmations, changes, and applicable deadlines

• Work with travel suppliers and reservation platforms

• Follow established booking procedures and supplier requirements

• Provide professional and responsive client support throughout the planning process

• Continue developing knowledge of destinations, suppliers, and travel products

Qualifications & Skills

• Strong customer service and communication skills

• Excellent organization and attention to detail

• Ability to manage multiple tasks in a remote environment

• Basic computer skills and comfort learning new systems

• Reliable, professional, and self-motivated

• Willingness to complete training and continue developing industry knowledge

• Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required

Work Environment & Schedule

• Fully remote

• Independent contractor opportunity

• Flexible scheduling

• Training and ongoing guidance provided

• Access to travel-industry booking resources and supplier platforms

Compensation

This is an independent contractor opportunity rather than a traditional hourly or salaried employee position. Compensation is commission-based and earned from eligible completed travel bookings. Earnings vary based on booking activity and individual performance.

Program requirements and applicable costs are reviewed with candidates before they make a decision to participate.