Remote Client Operations Associate – Start Your Ops Career

Talentoma; Jersey City (NJ); À distance; USD 46 000 - 66 000; Plein temps

Avantages offerts par ce poste

Fully remote in NJ

Onboarding and training on systems and

Regular check-ins with team lead

Opportunities to develop client ops &

Health coverage, paid leave, 401(k), &

Résumé du poste

Talentoma is seeking a Client Operations Associate. This fully remote contract role supports daily client requests from New Jersey and requires a 40-hour weekly commitment.

You will work with the operations team lead and internal owners to ensure accurate notes, timely handoffs, and quality outcomes. Ideal candidates have a high school diploma or equivalent, experience with CRM workflows, and comfort using Zoho CRM, Smartsheet, and monday.com.

Qualifications

• Must have a high school diploma or equivalent.
• Familiarity with routine client request workflows and status tracking is preferred.
• Clear written communication and careful reading are essential.

Responsabilités

• Review incoming client emails and queues, identify action, and organize requests by urgency and status.
• Check client contact details, service references, and requested changes before actions.
• Record request details in CRM (Zoho CRM) with clear ownership and next steps.
• Maintain trackers using Spreadsheets and Smartsheet, verify fields against source.
• Organize internal handoffs in monday.com, assign owners and note dependencies.
• Send acknowledgments and progress updates to clients without promising unverified outcomes.
• Escalate unclear instructions or delays to the operations team lead.
• Compare actions with instructions and quality checklists; flag exceptions.
• Close completed requests with notes and updated trackers; support quality audits.
• Prepare exception summaries and assist with quality audits with the team lead.

Connaissances

Clear written communication

Attention to detail

Familiarity with Zoho CRM

Data tracking with spreadsheets

Smartsheet proficiency

Willingness to learn monday.com

Work availability and reliability

Formation

High school diploma or equivalent

Outils

Zoho CRM

Smartsheet

monday.com

Description du poste

Talentoma is seeking a Client Operations Associate. This fully remote contract role supports daily client requests from New Jersey and requires a 40-hour weekly commitment.

You will work with the operations team lead and internal owners to ensure accurate notes, timely handoffs, and quality outcomes. Ideal candidates have a high school diploma or equivalent, experience with CRM workflows, and comfort using Zoho CRM, Smartsheet, and monday.com.