Remote Client Onboarding & Success Lead

Nelnet; Des Moines (IA); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

medical

dental

vision

HSA and FSA

generous earned time off

401K/student loan repayment

life insurance & AD&D insurance

employee assistance program

employee stock purchase program

tuition reimbursement

performance-based incentive pay

short- and long-term disability

robust wellness program

Job summary

Nelnet is a remote, full-time role focused on leading the full lifecycle of client onboarding, implementation, and ongoing success for our education technology platform. You will act as the primary strategic and technical resource for clients and internal teams, driving adoption and ensuring seamless workflows.

The role emphasizes proactive client engagement, training, and cross-functional collaboration to optimize product usage and customer satisfaction across K-12 and higher education

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• Certifications or training in project management, customer success, product operations, or process improvement are a plus.
• 2+ years in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and collaborating with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration and expectation setting.
• Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement.
• Deliver customized administrator and end-user training and maintain supporting training resources.
• Develop and refine onboarding workflows, guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and client engagement best practices.
• Monitor client usage and proactively re-engage low-usage customers to promote adoption.
• Serve as the primary contact for ongoing client questions, troubleshooting, and relationship management.
• Conduct industry research and provide insights into client trends and needs.
• Coordinate technical issue resolution and translate requirements across stakeholders.
• Support major incident response by coordinating communications and stabilizing client experience.
• Conduct QA testing for product releases and provide insights to influence product improvements.

Skills

Client Engagement & Influence

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor’s degree or equivalent experience in Business/Technology/Communications

Job description

Nelnet is a remote, full-time role focused on leading the full lifecycle of client onboarding, implementation, and ongoing success for our education technology platform. You will act as the primary strategic and technical resource for clients and internal teams, driving adoption and ensuring seamless workflows.

The role emphasizes proactive client engagement, training, and cross-functional collaboration to optimize product usage and customer satisfaction across K-12 and higher education