Remote Client Onboarding and Success Leader

Nelnet; Scottsbluff (NE); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401K

Life insurance

AD&D insurance

Employee assistance program

Stock purchase plan

Tuition reimbursement

Disability insurance

Wellness program

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., is hiring for a remote role that leads the full lifecycle of client onboarding, implementation, and ongoing success. You will serve as a primary strategic and technical resource for clients and internal teams, driving adoption and coordinating across functions.

The position requires 2+ years in client success/implementation, strong training and documentation skills, and experience with SaaS environments.

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• 2+ years in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and working with cross-functional teams.
• Experience creating process documentation, guides, or training materials.
• Preferred: SaaS environments, QA testing, or product operations.

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration, deliverable management, and expectation setting.
• Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement.
• Deliver customized administrator and end-user training and maintain supporting training resources.
• Develop, document, and refine onboarding workflows, process guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and best-practice client engagement.
• Monitor client usage and proactively intervene to re-engage low-usage customers and promote long-term adoption.
• Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management.
• Conduct industry research and provide insights into client trends and needs.
• Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders.
• Support major incident response by coordinating communications and stabilizing client experience.
• Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., is hiring for a remote role that leads the full lifecycle of client onboarding, implementation, and ongoing success. You will serve as a primary strategic and technical resource for clients and internal teams, driving adoption and coordinating across functions.

The position requires 2+ years in client success/implementation, strong training and documentation skills, and experience with SaaS environments.