Remote Client Onboarding & Success Lead

Nelnet; Omaha (NE); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

401K/Student loan repayment

Life & AD&D insurance

EAP

ESPP

Tuition reimbursement

Incentive pay

Disability insurance

Wellness program

Job summary

Nelnet is seeking a remote, full-time specialist to lead end-to-end client onboarding, implementation, and ongoing success for the assigned platform. You will serve as a primary strategic and technical resource for clients and internal teams, driving adoption, coordinating training, and improving processes.

You will configure workflows, conduct demos and training, mentor teammates, monitor usage, and coordinate cross-functional issue resolution.

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• 2+ years in client success, implementation, system onboarding, or client-facing roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and working with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration and deliverable management.
• Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement.
• Deliver customized administrator and end-user training and maintain training resources.
• Develop, document, and refine onboarding workflows, process guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and best-practice client engagement.
• Monitor client usage and re-engage low-usage customers for long-term adoption.
• Serve as primary contact for client questions, troubleshooting, and relationship management.
• Coordinate technical issue resolution and translate requirements across stakeholders.
• Support incident response by coordinating communications and stabilizing client experience.
• Conduct QA testing for product releases and provide insights to product roadmap.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Collaboration

Problem-Solving

Education

Bachelor's degree

Tools

null

Job description

Nelnet is seeking a remote, full-time specialist to lead end-to-end client onboarding, implementation, and ongoing success for the assigned platform. You will serve as a primary strategic and technical resource for clients and internal teams, driving adoption, coordinating training, and improving processes.

You will configure workflows, conduct demos and training, mentor teammates, monitor usage, and coordinate cross-functional issue resolution.