Remote Client Intake Specialist - Empathetic First Contact

Resolv Global; Raleigh (NC); Remote; USD 37,250,000 - 49,594,000; Full time

Job summary

Resolv Global is hiring a Client Intake Specialist to support individuals seeking professional help in serious situations. This fully remote US role emphasizes listening, empathy, and guiding clients through the intake journey with accuracy and care.

You will verify information, schedule consultations, document in the CRM, and escalate sensitive issues per procedures. A quiet workspace and reliable internet are required for success.

Qualifications

• At least 1 year of customer service experience in a phone-based or client-facing position.
• Experience handling both inbound and outbound calls.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Demonstrated empathy and emotional intelligence.
• Ability to follow strict compliance guidelines.
• Typing at least 35 words per minute accurately.
• Comfortable working across multiple applications and windows while documenting information.
• Reliability and punctuality, especially during the first 90 days.

Responsibilities

• Handle inbound and outbound calls with clients.
• Verify client information accurately.
• Explain the intake process, client journey, and next steps.
• Schedule consultations and appointments.
• Document interactions in the CRM.
• Escalate complaints and sensitive situations per procedures.
• Follow established processes and compliance requirements.

Skills

Customer service

Phone support

Active listening

Empathy

Communication

Attention to detail

Compliance

Typing 35 wpm

Multitasking

CRM documentation

Job description

Resolv Global is hiring a Client Intake Specialist to support individuals seeking professional help in serious situations. This fully remote US role emphasizes listening, empathy, and guiding clients through the intake journey with accuracy and care.

You will verify information, schedule consultations, document in the CRM, and escalate sensitive issues per procedures. A quiet workspace and reliable internet are required for success.