Remote Client Intake Specialist — Calm, Empathetic Onboarder

Resolv Global; Albuquerque (NM); Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious and often stressful situations. This high-touch, phone-based role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference.

The position is fully remote in the United States with company equipment provided.

Qualifications

• At least 1 year of customer service experience in a phone-based or client-facing position.
• Experience handling both inbound and outbound calls.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Demonstrated empathy and emotional intelligence.
• Ability to handle emotionally charged conversations professionally.
• Strong attention to detail.
• Ability to follow strict compliance guidelines.
• Ability to type at least 35 words per minute accurately.
• Comfortable working across multiple applications and windows while speaking with clients and documenting information.

Responsibilities

• Handle inbound and outbound calls with new and existing clients.
• Verify client information accurately.
• Explain the intake process, client journey, and expected next steps.
• Schedule consultations and appointments.
• Follow up with clients who have completed enrollment but have not yet connected with the appropriate team.
• Assist clients who have not completed the enrollment process.
• Listen to client concerns and objections and respond with empathy.
• De-escalate challenging conversations while maintaining professionalism.
• Educate clients on the process and next steps without providing professional or legal advice.
• Accurately document every interaction in the CRM.
• Help clients obtain required documents and records when needed.
• Escalate complaints and sensitive situations according to established procedures.
• Follow established processes, procedures, and compliance requirements.

Skills

Phone-based communication

Customer service

Empathy

Active listening

Clear communication

Attention to detail

Typing 35 WPM

Multi-apps work

Compliance awareness

Reliability

Tools

CRM systems

Job description

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious and often stressful situations. This high-touch, phone-based role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference.

The position is fully remote in the United States with company equipment provided.