Remote Client Experience Specialist

Effortless travel solutions ETS; Worcester (MA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Job summary

Effortless travel solutions ETS is hiring a Client Experience Coordinator to provide professional support during travel planning. The ideal candidate will excel in communication and client service, ensuring satisfaction through personalized assistance. This fully remote role offers access to industry tools, professional development, and travel-related perks. Reliable internet and the ability to manage time effectively are essential. Training is provided, and prior travel industry experience is not required.

Qualifications

• Experience in hospitality or travel-related roles is preferred.
• Ability to work independently and manage time effectively.
• Reliable internet connection is required.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns during the planning process.
• Ensure all travel-related information shared with clients is current and complete.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Job description

Effortless travel solutions ETS is hiring a Client Experience Coordinator to provide professional support during travel planning. The ideal candidate will excel in communication and client service, ensuring satisfaction through personalized assistance. This fully remote role offers access to industry tools, professional development, and travel-related perks. Reliable internet and the ability to manage time effectively are essential. Training is provided, and prior travel industry experience is not required.