Remote Client Experience Specialist

Effortless travel solutions ETS; Huntsville (AL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Job summary

Effortless travel solutions ETS in Huntsville, Alabama, is looking for a Client Experience Coordinator. In this fully remote role, you will be the primary contact for clients, focusing on communication and organization to ensure client satisfaction throughout their travel planning. Responsibilities include responding promptly to inquiries, resolving issues, and providing personalized support. Candidates should have strong communication skills and prior experience in customer service. Training is provided, making it an excellent opportunity for those entering the travel industry.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the planning process.
• Share current and accurate travel-related information with clients.
• Maintain follow-up to ensure client satisfaction.
• Identify and resolve client issues efficiently.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Tools

Online systems and booking tools

Job description

Effortless travel solutions ETS in Huntsville, Alabama, is looking for a Client Experience Coordinator. In this fully remote role, you will be the primary contact for clients, focusing on communication and organization to ensure client satisfaction throughout their travel planning. Responsibilities include responding promptly to inquiries, resolving issues, and providing personalized support. Candidates should have strong communication skills and prior experience in customer service. Training is provided, making it an excellent opportunity for those entering the travel industry.