Remote Client Experience Coordinator

Effortless travel solutions ETS; Oregon (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Training access and industry tools

Professional development opportunities

Travel-related perks

Job summary

Effortless travel solutions ETS seeks a Client Experience Coordinator to act as the primary contact for clients during travel planning and coordination. This remote role emphasizes clear communication, organization, and client satisfaction.

You will respond to inquiries, provide personalized support, maintain accurate information, and follow up to ensure a positive experience. Training is provided; prior travel industry experience is not required.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Client Communication: Respond to client inquiries promptly and professionally.
• Client Support: Provide personalized assistance and address concerns during planning and travel process.
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete.
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience.

Skills

Excellent communication

Interpersonal skills

Hospitality knowledge

Organizational skills

Independent work

Reliable internet

Job description

Effortless travel solutions ETS seeks a Client Experience Coordinator to act as the primary contact for clients during travel planning and coordination. This remote role emphasizes clear communication, organization, and client satisfaction.

You will respond to inquiries, provide personalized support, maintain accurate information, and follow up to ensure a positive experience. Training is provided; prior travel industry experience is not required.