Remote Client Experience Coordinator

Effortless travel solutions ETS; Kenai (AK); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Training access

Career development

Travel perks

Team culture

Job summary

Effortless travel solutions ETS is seeking an Experience Coordinator to act as the primary point of contact for clients throughout the travel planning and coordination process, delivering professional support and ensuring client satisfaction.

You will focus on communication, organization, and proactive problem resolution while working remotely with a collaborative team and access to industry tools for ongoing training and development.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication.
• Client Support: Provide personalized assistance and address concerns during the planning and travel process.
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete.
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Hospitality experience

Attention to detail

Organizational skills

Tech-savvy

Independent work

Reliable internet

Job description

Effortless travel solutions ETS is seeking an Experience Coordinator to act as the primary point of contact for clients throughout the travel planning and coordination process, delivering professional support and ensuring client satisfaction.

You will focus on communication, organization, and proactive problem resolution while working remotely with a collaborative team and access to industry tools for ongoing training and development.