Remote Client Experience Coordinator

3Dots; Boston (MA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Growth opportunities within 3 Dots

Job summary

3 Dots is hiring a Remote Client Services Coordinator to support our Travel & Events team. You will respond to client inquiries, research travel options, coordinate details, and provide outstanding customer service.

Experience in travel is helpful but not required; we provide training for the right candidate. This role offers remote work, an onboarding process, and opportunities to grow within the travel and events industry.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Strong customer service skills.
• Comfortable using email, online research, and common computer applications.
• Ability to manage multiple tasks and meet deadlines.
• Reliable, responsive, and able to work independently.

Responsibilities

• Respond to client inquiries and provide timely, professional assistance.
• Research hotels, destinations, activities, transportation, restaurants, venues, and other travel or event options.
• Assist with travel and event reservations, confirmations, and changes.
• Organize client information, itineraries, schedules, and booking details.
• Communicate with hotels, vendors, venues, and travel partners.
• Follow up on outstanding requests and confirmations.
• Assist with resolving booking changes or client issues.
• Maintain accurate records and client information.
• Conduct online research and gather information for client requests.
• Provide administrative and organizational support to the Travel & Events team.
• Work collaboratively with team members while managing assigned tasks independently.

Skills

Communication skills

Organization

Customer service

Research skills

Attention to detail

Independent work

Job description

3 Dots is hiring a Remote Client Services Coordinator to support our Travel & Events team.

We are looking for a dependable, organized, and personable team member who enjoys working with clients, researching travel options, coordinating details, and providing excellent customer service.

Prior travel industry experience is helpful but not required. We provide training for the right candidate.

Responsibilities

• Respond to client inquiries and provide timely, professional assistance
• Research hotels, destinations, activities, transportation, restaurants, venues, and other travel or event options
• Assist with travel and event reservations, confirmations, and changes
• Organize client information, itineraries, schedules, and booking details
• Communicate with hotels, vendors, venues, and travel partners
• Follow up on outstanding requests and confirmations
• Assist with resolving booking changes or client issues
• Maintain accurate records and client information
• Conduct online research and gather information for client requests
• Provide administrative and organizational support to the Travel & Events team
• Work collaboratively with team members while managing assigned tasks independently

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Strong customer service skills
• Comfortable using email, online research, and common computer applications
• Ability to manage multiple tasks and meet deadlines
• Reliable, responsive, and able to work independently
• Professional and friendly communication style
• Willingness to learn new software, systems, and travel processes

Preferred Experience

Experience in any of the following is a plus, but not required:

• Travel or hospitality
• Hotels or guest services
• Event planning
• Customer service
• Administrative support
• Reservations or booking services
• Client coordination

What We Offer

• Remote work
• Training and onboarding
• Supportive team environment
• Opportunity to develop experience in the travel and events industry
• Growth opportunities within 3 Dots

About 3 Dots

3 Dots is a travel and events company that helps clients plan and coordinate travel experiences, events, and related services. Our team works remotely and collaborates with clients, hotels, vendors, venues, and travel partners.