Remote Client Experience Associate — Anywhere

AnywhereWorks Ltd.; Lorida (FL); Remoto; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

Paid time off (PTO)

Bring Your Own Device (BYOD) policy

Descrizione del lavoro

AnywhereWorks Ltd. is seeking Client Experience Associates to join our team. The role involves handling calls, live chat, and appointment setting across multiple communication channels.

A BYOD policy applies, and all equipment must meet company requirements. During training, you will complete 2 weeks of paid training followed by 8–12 weeks of Learning & Development with full availability for 40 hours per week and no time off during the training period.

Competenze

• Proven ability to type at least 30 words per minute.
• Strong computer skills and proficiency with common business software.

Mansioni

• Handle a range of call types: standard answering, Active Response, live chat, relay calls, appointment setting and legal intake calls.
• Calls are back-to-back; performance is measured by quality, accuracy, ready %, and after-call work time.
• Provide coverage for a minimum of 8 hours every Friday and Saturday during the first 8–12 weeks after training.

Conoscenze

Typing 30 WPM

Strong computer skills

Descrizione del lavoro

AnywhereWorks Ltd. is seeking Client Experience Associates to join our team. The role involves handling calls, live chat, and appointment setting across multiple communication channels.

A BYOD policy applies, and all equipment must meet company requirements. During training, you will complete 2 weeks of paid training followed by 8–12 weeks of Learning & Development with full availability for 40 hours per week and no time off during the training period.