Customer Experience & Dispatch Specialist

Archway Marketing Services; North Dakota; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Archway Marketing Services is seeking a Customer Experience Advocate to ensure positive customer interactions and efficient dispatch coordination across North America. You will respond to inquiries, handle orders, and support reporting for national accounts while partnering with leadership.

Requires 2–3 years CX/dispatch experience, strong communication, and a 50+ wpm typing speed. Location: US; benefits include medical, dental, and paid leave.

Qualifications

• High School Diploma or GED required.
• 2–3 years CX and/or dispatch experience preferred.
• Excellent interpersonal and communication skills.
• Typing speed of 50+ words per minute.
• Knowledge of North America markets and terrain desirable.

Responsibilities

• Answer and case all customer calls promptly and professionally.
• Enter order processing information quickly and accurately.
• Complete inquiries regarding track and trace requests and update status.
• Maintain knowledge of client products and services.
• Dispatch orders on time and coordinate with drivers and carriers.
• Create and distribute reports and scorecards for national customers.

Skills

Interpersonal skills

Typing 50+wpm

Knowledge of NA markets

Customer service

Education

High School Diploma or GED

Job description

Archway Marketing Services is seeking a Customer Experience Advocate to ensure positive customer interactions and efficient dispatch coordination across North America. You will respond to inquiries, handle orders, and support reporting for national accounts while partnering with leadership.

Requires 2–3 years CX/dispatch experience, strong communication, and a 50+ wpm typing speed. Location: US; benefits include medical, dental, and paid leave.