Remote Client Engagement & Intake Specialist

Hire Hangar, Inc.

United States

Remote

CLP 48,924,000 - 73,386,000

Full time

14 days+

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Job summary

Hire Hangar, Inc. is seeking a full-time Client Engagement & Intake Specialist to be the first point of contact for new patient inquiries—primarily through SMS & phone calls, with occasional scheduled phone consultations.

This on-call role emphasizes empathy, curiosity, and thoughtful conversations that guide prospective clients to the next step in their care journey. You'll work remotely during East Coast hours, respond quickly to inbound messages, document accurately in our CRM, and support

Qualifications

Exceptional written and verbal communication for SMS and phone interactions.
Genuine empathy and curiosity about people’s goals and health histories.
Comfort with CRMs, telehealth tools, and scheduling platforms; training provided.
Basic Excel skills for data organization and input.
Interest in healthcare/wellness and patient-centered care.
Reliable and prompt in responding to leads within assigned windows.
Detail-oriented with careful note-taking and confidentiality best practices.

Responsibilities

Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages.
Engaging Conversations: Ask thoughtful, open-ended questions to understand goals, needs, and health history.
Scheduling Support: Use tools like Calendly to coordinate consultations via phone.
Accurate Documentation: Record key information in our CRM and scheduling systems.
Relationship-Centered Approach: Build rapport through empathy and active listening.
Follow-Up Touchpoints: Provide friendly follow-ups to encourage scheduling.