New Patient Coordinator

Hire Hangar; United States; Remote; PHP 334,800 - 446,400; Full time

Job summary

A healthcare company is seeking a New Patient Coordinator to be the first point of contact for prospective patients. This full-time, on-call role involves engaging with patients through SMS and phone, scheduling consultations, and documenting interactions accurately. Candidates should have over 2 years of experience in a client-facing role, exceptional communication skills, and familiarity with remote collaboration tools. Previous remote work experience is mandatory. Respond promptly to inquiries and maintain patient engagement throughout the care journey.

Qualifications

• 2+ years in patient intake or customer service roles.
• Exceptional written communication skills.
• Strong active listening and empathetic communication style.
• Remote work experience required.

Responsibilities

• Respond to inbound SMS and phone inquiries.
• Engage prospective patients in conversations about their health needs.
• Schedule consultations using scheduling tools.
• Document patient interactions accurately.
• Conduct follow-ups to encourage engagement.

Skills

Client-facing experience

Empathetic communication

Active listening

Written communication

Remote collaboration tools knowledge

Tools

Go High Level (CRM)

Calendly

Google Workspace

Excel

Slack

Zoom

Job description

US Time Zones (EST–PST) – Availability Required During East Coast Hours

Role Overview

The New Patient Coordinator serves as the first point of contact for prospective patients, primarily through SMS and phone communication. This role focuses on building trust through empathetic, thoughtful conversations and guiding individuals toward the next step in their care journey.

This is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly as new inquiries come in. When volume is light, no active call handling is required—but accessibility and responsiveness are essential.

Key Responsibilities

• Respond promptly and professionally to inbound SMS and phone inquiries.
• Engage prospective patients in empathetic, open-ended conversations to understand their goals and health needs.
• Schedule consultations using tools such as Calendly and internal scheduling systems.
• Accurately document interactions, notes, and patient information in CRM and EMR platforms.
• Conduct thoughtful follow-ups to encourage scheduling and maintain engagement.
• Maintain confidentiality and ensure accurate data entry across systems

Required Qualifications

• 2+ years of experience in client-facing, patient intake, customer service, or similar engagement-focused roles.
• Exceptional written communication skills for SMS-based conversations and clear, professional phone presence.
• Strong active listening skills with a patient, empathetic communication style.
• Comfortable working in an on-call capacity with consistent responsiveness during scheduled hours.
• Proficiency with spreadsheets (Excel or Google Sheets) and ability to quickly learn new systems.
• Prior remote work experience is required. Candidates must be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar) and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Experience in healthcare, telehealth, wellness, chiropractic, physical therapy, or concierge medicine environments
• Familiarity with CRM systems or EMR platforms (e.g., Go High Level, DrChrono, or similar)
• Experience handling SMS-based sales or intake conversations.

Tools & Technology

• Go High Level (CRM)
• Calendly
• Google Workspace
• Excel or Google Sheets
• Slack and Zoom

PLEASE NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.