Remote Client Delivery Business Analyst - Logistics

Buckland; Georgia; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Friendly environment

Professional development

Growth opportunities

Remote work

Job summary

Buckland is seeking a Business Analyst, Client Delivery to ensure successful release of solutions between users and developers. You will independently own requirements, testing, and documentation for projects of moderate complexity, while advancing Buckland's processes and AI-enabled analysis capabilities.

The role emphasizes SDLC discipline, cross-functional collaboration, and mentoring junior analysts, with remote work options for non-local applicants.

Qualifications

• Post-secondary education in computer science, business, technology, or a related field, or equivalent experience.
• Minimum 3–5 years of experience as a Business Analyst or Systems Analyst, preferably in logistics, brokerage, or SaaS environments.
• Certification (or working towards) in Business Analysis is an asset (e.g. CCBA, CBAP, or equivalent); additional certification in QA/testing (e.g. ISTQB) or Agile is an advantage.
• Demonstrated experience writing formal requirements, test plans, and test cases, and leading UAT activities.
• Hands-on, intermediate working knowledge of JIRA, including requirements traceability and reporting.
• Hands-on experience using AI tools to improve quality or efficiency in analysis, documentation, or testing work, with an active interest in expanding that skill set.
• Experience working in an Agile software development environment, familiar with Agile events and working alongside Product Owners, testers, and other stakeholders.
• Strong facilitation skills with the ability to lead discovery sessions and workshops with technical and non-technical audiences.
• Excellent problem solving, decision-making, and written and verbal communication skills.
• Self-motivated and solutions-oriented, with a commitment to knowledge sharing, team success, and client satisfaction.
• Must be legally eligible to work for the Company at all times.
• Valid passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Responsibilities

• Requirements Gathering & Documentation: Independently plan and lead requirements elicitation with end users and stakeholders, producing clear, testable, and business-aligned requirements, user stories, and acceptance criteria.
• Ticket Documentation & Quality Standards: Model high-quality ticket documentation in JIRA, ensuring traceability from requirements through testing and deployment, and holding work to established standards even under delivery pressure.
• Problem Understanding Facilitation: Facilitate discovery and problem-understanding meetings with clients and business stakeholders, ensuring the right problem is defined before a solution is scoped or built.
• Quality Assurance & Testing: Develop test strategies, test plans, and test cases; lead UAT sessions and defect remediation, ensuring solutions meet requirements before deployment.
• End-User Training & Adoption Support: Create training materials and support end-user training and adoption activities, helping client and internal teams confidently use new solutions post-implementation.
• Continued Learning & Institutional Knowledge: Pair deepening institutional knowledge of Buckland's systems, clients, and domain with continuous learning of modern practices, tools, and technologies.
• Cross-Functional Training & Knowledge Sharing: Cross-train with other BAs and business areas, document reusable knowledge, and mentor junior analysts so expertise benefits the whole practice, not just individual projects.
• SDLC & Process Improvement: Apply SDLC principles and fundamentals across projects, and contribute improvements to BA templates, standards, and playbooks based on lessons learned.
• Automation & Efficiency Identification: Stay curious in identifying labor-intensive, manual tasks across the business that are candidates for automation and efficiency gains.
• AI Growth & Applied Adoption: Grow working proficiency with AI tools in requirements, testing, and documentation workflows, identifying practical use cases, applying them to real deliverables, and sharing what works with peers.

Skills

Requirements elicitation

Documentation

JIRA usage

UAT leadership

QA awareness

Agile delivery

Facilitation

Problem solving

Communications

Self-motivation

Education

Bachelor’s degree in CS/Business or related field

Tools

JIRA

AI tools

Job description

Buckland is seeking a Business Analyst, Client Delivery to ensure successful release of solutions between users and developers. You will independently own requirements, testing, and documentation for projects of moderate complexity, while advancing Buckland's processes and AI-enabled analysis capabilities.

The role emphasizes SDLC discipline, cross-functional collaboration, and mentoring junior analysts, with remote work options for non-local applicants.