Remote Client Data Consultant - Data Issues & RCA

Voya Financial, Inc.; Atlanta (GA); Remoto; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision, and life保险

401(k) Matching

Paid time off & holidays

Volunteer time off

Descrizione del lavoro

Benefitfocus, Inc. in Georgia is seeking a Client Data Consultant to identify, analyze, and resolve complex data issues.

The role emphasizes root cause analysis, cross-team collaboration, and process improvements, with a strong focus on data quality and operational excellence. This fully remote position supports testing, UAT, and release processes for data-related changes, with opportunities to train teammates and influence product roadmaps.

Competenze

• Bachelor's degree required.
• 3-5 years of experience working in a technical role.
• Proficient knowledge of both EDI and payroll processes.
• Demonstrated ability to troubleshoot issues, perform root cause analysis, and coordinate solutions across teams.
• Ability to exercise independent judgment and make decisions with minimal manager direction.

Mansioni

• Triage data issues and perform root cause analysis.
• Coordinate fixes across departments.
• Review analyses for accuracy and quality.
• Develop and maintain process documentation.
• Support testing and UAT for data processing changes.
• Train team members on processes and tools.
• Escalate issues to management when needed.
• Collaborate with Product and Sales on roadmaps.

Conoscenze

Root cause analysis

Data analysis

Cross-functional collaboration

Independent judgment

Problem solving

Formazione

Bachelor's degree

Strumenti

EDI systems

Payroll processes

Descrizione del lavoro

Benefitfocus, Inc. in Georgia is seeking a Client Data Consultant to identify, analyze, and resolve complex data issues.

The role emphasizes root cause analysis, cross-team collaboration, and process improvements, with a strong focus on data quality and operational excellence. This fully remote position supports testing, UAT, and release processes for data-related changes, with opportunities to train teammates and influence product roadmaps.