Remote Client Chat Specialist

Wadley Donovan Gutshaw Consulting; Seattle (WA); Remote; USD 30,000 - 50,000; Full time

Job summary

A respected consulting firm in Seattle is seeking a proactive Online Chat Support Agent to join the client support team. You will provide real-time assistance to clients via website chat, addressing inquiries related to services and appointments. The ideal candidate has strong communication skills and experience in online chat support. This position offers flexible working conditions within a fast-paced environment.

Qualifications

• Previous experience in online chat support, customer service, or client relations preferred.
• Strong computer proficiency, including use of live chat tools and CRM platforms.
• Professional and calm demeanor under pressure.

Responsibilities

• Respond promptly to client inquiries through live chat.
• Provide accurate information about services and processes.
• Assist clients in navigating the website.

Skills

Excellent written communication

Problem-solving skills

Strong computer proficiency

Ability to multitask

High attention to detail

Client satisfaction commitment

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Live chat tools

CRM platforms

Microsoft Office

Google Workspace

Job description

A respected consulting firm in Seattle is seeking a proactive Online Chat Support Agent to join the client support team. You will provide real-time assistance to clients via website chat, addressing inquiries related to services and appointments. The ideal candidate has strong communication skills and experience in online chat support. This position offers flexible working conditions within a fast-paced environment.