Remote Client Care & Appeals Specialist

Served With Honor, LLC; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Served with Honor LLC is hiring a Client Service Support Specialist in a remote US-based role. You will respond to inquiries via phone, chat, and email, delivering compassionate, accurate support for clients, families, and caregivers navigating billing, insurance, and social service needs.

Ideal candidates have a bachelor’s degree and at least three years in a healthcare contact center, with strong written and verbal communication, problem-solving, and CRM/ticketing tool experience.

Qualifications

• Bachelor’s degree is required.
• Minimum 3 years in a healthcare contact center.
• Experience with HIPAA regulated data is preferred.
• Comfort with CRM and ticketing tools.

Responsibilities

• Serve as first contact for clients seeking support services and billing issues.
• Respond with empathy and deliver accurate, timely solutions.
• Assist with appeals, grievance submissions, and status updates.
• Clarify insurance coverage and referrals across channels.
• Document interactions clearly in the CRM for continuity of care.
• Escalate urgent issues following protocol.

Skills

Empathy

Active listening

Clear communication

Healthcare knowledge

HIPAA awareness

CRM systems

Ticketing platforms

Time management

Education

Bachelor’s degree

Tools

CRM systems

Ticketing platforms

Job description

Served with Honor LLC is hiring a Client Service Support Specialist in a remote US-based role. You will respond to inquiries via phone, chat, and email, delivering compassionate, accurate support for clients, families, and caregivers navigating billing, insurance, and social service needs.

Ideal candidates have a bachelor’s degree and at least three years in a healthcare contact center, with strong written and verbal communication, problem-solving, and CRM/ticketing tool experience.