Remote Client Account & Project Manager

Comunidade Metodista; Salt Lake City (UT); À distance; USD 60 000 - 100 000; Plein temps

Résumé du poste

CrucialPoint Agency is a leading retention marketing agency helping top-tier eCommerce brands grow through Email, SMS, Push, and Loyalty lifecycle programs. We offer flexible hours and a collaborative, growth-focused environment in a remote work setup.

The Client Account Manager will serve as the primary liaison between clients and internal teams, ensuring projects are well-scoped, planned, and delivered on time and within budget while proactively managing expectations and opportunities for

Qualifications

• Proven experience in client account management or project management within a digital marketing agency.
• Strong project management skills, able to effectively manage multiple clients simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strategic thinker with proactive problem-solving abilities.
• Knowledge of retention marketing concepts such as Email, SMS, Push, Loyalty, Lifecycle.

Responsabilités

• Provide best-in-class client support by understanding client needs, anticipating challenges, and delivering solutions that exceed expectations.
• Act as the primary project manager and client-facing coordinator, managing timelines, scope, and resources to deliver projects efficiently.
• Identify and capitalize on opportunities to upsell additional services that align with client goals and drive value.
• Create and manage tasks in project management tools (e.g., ClickUp), maintaining clarity and accountability across all project activities.
• Act as a strategic partner to clients, offering creative solutions to challenges and contributing to their long-term success.
• Maintain regular communication with clients to provide updates and gather feedback.
• Collaborate with internal teams to ensure client needs are met and projects are executed flawlessly.

Connaissances

Client account management

Project management

Communication

Strategic thinking

Retention marketing knowledge

Outils

ClickUp

Description du poste

CrucialPoint Agency is a leading retention marketing agency helping top-tier eCommerce brands grow through Email, SMS, Push, and Loyalty lifecycle programs. We offer flexible hours and a collaborative, growth-focused environment in a remote work setup.

The Client Account Manager will serve as the primary liaison between clients and internal teams, ensuring projects are well-scoped, planned, and delivered on time and within budget while proactively managing expectations and opportunities for