Remote Claims Support Specialist

Reserv; Atlanta (GA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan with employer matching

Competitive PTO policy

Generous family leave policy

Work from anywhere

Quality-of-life equipment provided

Job summary

A leading insurtech company in Atlanta seeks a Customer Experience Specialist for their insurance contact center. This role involves managing claims, assisting customers, and ensuring smooth information flow. Ideal candidates should have at least 2 years of relevant experience and strong communication skills. Benefits include health insurance, a 401(k) plan, and the flexibility to work remotely. Join us in transforming the claims experience through innovation and empathy.

Qualifications

• Minimum 2 years of experience in customer support, claims, or administrative role in insurance.
• Excellent verbal and written communication skills with empathy.
• Strong organizational skills to prioritize tasks and meet deadlines.
• High attention to detail and accuracy in data entry.
• Proficiency with computers and internal systems.

Responsibilities

• Handle inbound calls to file new claims and assist customers.
• Gather, review, and enter claim information accurately.
• Manage a queue of administrative tasks efficiently.
• Review and organize incoming electronic mail and documents.
• Prepare standard correspondence for claims.

Skills

Customer support experience

Communication skills

Organizational skills

Attention to detail

Computer proficiency

Tools

Google Workspace

Job description

A leading insurtech company in Atlanta seeks a Customer Experience Specialist for their insurance contact center. This role involves managing claims, assisting customers, and ensuring smooth information flow. Ideal candidates should have at least 2 years of relevant experience and strong communication skills. Benefits include health insurance, a 401(k) plan, and the flexibility to work remotely. Join us in transforming the claims experience through innovation and empathy.