Hybrid Claims Resolution Specialist – Customer-Facing

Interface, Inc.; LaGrange (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Equal Opportunity Employer

Job summary

Interface, Inc. in Georgia is seeking an Administrative Claims Specialist to research and resolve claims, customer disputes, and deductions. The role collaborates with customer service, sales, manufacturing, warehouse, finance, and credit/collections for efficient resolution.

The position supports a hybrid schedule (3 days in office, 2 days remote) after training and requires strong analytical and communication skills with proficiency in common ERP and office tools.

Qualifications

• High school diploma or equivalent.
• Strong analytical and communication skills.
• Experience with claims processes preferred.
• Ability to multitask and work in teams.

Responsibilities

• Resolve disputed items promptly with customers and teams.
• Analyze orders to determine reason and responsibility for claims.
• Process credits/debits and issue credits.
• Maintain logs and prepare reports for auditors.
• Schedule pickups and file freight claims.

Skills

Office experience

Analytical skills

Communication skills

Claims experience

Outlook

Excel

AS400

JD Edwards

Multitasking

Teamwork

Education

High school diploma

Tools

AS400

JD Edwards

Outlook

Excel

Job description

Interface, Inc. in Georgia is seeking an Administrative Claims Specialist to research and resolve claims, customer disputes, and deductions. The role collaborates with customer service, sales, manufacturing, warehouse, finance, and credit/collections for efficient resolution.

The position supports a hybrid schedule (3 days in office, 2 days remote) after training and requires strong analytical and communication skills with proficiency in common ERP and office tools.