Remote Claims Service Specialist

Jobgether; United States; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Remote Work Flexibility

RRSP with employer matching

Training and Development

Employee Recognition

Employee Referral Bonuses

Inclusive Workplace

Job summary

Jobgether is seeking a customer-focused Claims Support Specialist to handle initial claims, document loss details, and coordinate adjuster dispatch from a remote Canada-based position. You will review call reports, support internal stakeholders, and ensure compliance with service agreements while delivering exceptional customer service.

The role requires post-secondary education, 1+ year in customer service or related fields, strong English communication, and the ability to manage multiple tasks

Qualifications

• Post-secondary education is required.
• At least one year of experience in customer service, administrative support, or a related position.
• Experience or familiarity with the insurance or service industry is asset.
• Excellent verbal and written communication in English.
• Strong computer and telephone skills; willingness to learn new systems and tools.
• Attention to detail and organizational skills in documenting claims and maintaining records.
• Ability to manage time and multiple tasks in a fast-paced environment.
• Ability to work with a team to meet service quality goals.
• Access to reliable high-speed internet and ability to work remotely.

Responsibilities

• Handle Initial Claims Notifications: Respond to incoming calls from policyholders reporting insurance claims, providing immediate, personalized, and customer-focused assistance.
• Document Claim Information: Collect, review, and accurately record initial loss details, customer information, and relevant activities to ensure complete claim documentation.
• Review Call Reports: Verify that calls have been properly completed and ensure that accurate and comprehensive call reports are forwarded to the appropriate teams.
• Coordinate Claims Response: Assess incoming claim information and determine, according to established protocols, whether immediate attention from an insurance adjuster is required.
• Arrange Adjuster and Vendor Dispatch: Coordinate the assignment and dispatch of insurance adjusters or external service providers when necessary to support timely claim handling.
• Provide Internal Support: Respond to inquiries from branch offices and direct requests to the appropriate departments or individuals.
• Ensure Service Agreement Compliance: Review claim details and determine the appropriate processing steps in accordance with client guidelines, service agreements, and internal procedures.
• Monitor Service Quality: Maintain a database documenting service gaps and operational issues, helping identify recurring problems and potential root causes.
• Report Trends and Recommend Improvements: Analyze service-related trends and communicate findings and recommendations to management to support continuous improvement.
• Deliver Exceptional Customer Service: Manage customer interactions professionally, respond promptly to requests, address concerns, and help maintain a positive customer experience.
• Maintain Operational Accuracy: Ensure that all customer interactions, claim records, and administrative activities are completed accurately and within required timeframes.

Skills

Customer service

Communication skills

Time management

Attention to detail

Problem-solving

Teamwork

Adaptability

Education

Post-secondary education

Job description

Jobgether is seeking a customer-focused Claims Support Specialist to handle initial claims, document loss details, and coordinate adjuster dispatch from a remote Canada-based position. You will review call reports, support internal stakeholders, and ensure compliance with service agreements while delivering exceptional customer service.

The role requires post-secondary education, 1+ year in customer service or related fields, strong English communication, and the ability to manage multiple tasks