Remote Claims & Service Center Specialist

Sedgwick Claims Management Services Ltd; Texas; Remote; USD 38,000 - 54,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Service Center Specialist to support customer service operations in a telecommuter role based in Texas. The position focuses on expediting applications, answering inquiries, and guiding claimants through the process to ensure timely processing and high quality service.

Ideal candidates will have a HS diploma or GED (Associate degree preferred), at least two years in a call center or customer service setting, and strong communication,

Qualifications

• HS diploma or GED required; Associate degree preferred.
• Two years call center or customer service experience or equivalent.
• Strong customer service skills and clear communication.

Responsibilities

• Tracks trends, investigates client feedback and assists in corrective/preventative action.
• Directs workflow and workload assignments for the team.
• Communicates claims process with claimants and clients by phone or written correspondence.
• Enters verbal and written application information meeting requirements.
• Supports quality program and service standards.
• Acts as a liaison to resolve customer issues in the application process.

Skills

Customer service

Oral & written communication

PC skills

Organization

Interpersonal skills

Teamwork

Performance competencies

Education

HS diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Service Center Specialist to support customer service operations in a telecommuter role based in Texas. The position focuses on expediting applications, answering inquiries, and guiding claimants through the process to ensure timely processing and high quality service.

Ideal candidates will have a HS diploma or GED (Associate degree preferred), at least two years in a call center or customer service setting, and strong communication,