Evening Service Center Specialist - Claims Support

Sedgwick; Cincinnati (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

Sedgwick is seeking a Service Center Representative for in-office work in Blue Ash, OH, handling calls about claims across multiple lines of business. The role supports the claims process, documents notes in the system, and routes calls to the right escalation path.

Ideal candidates have a high school diploma, at least one year of customer service experience, and strong communication skills. The team emphasizes accuracy, multitasking, and working with multiple clients across systems.

Qualifications

• High school diploma or GED required; college courses preferred.
• One year of customer service experience required; inbound call center experience preferred.
• Knowledge of medical terminology.
• Understanding of claims management.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Strong organizational and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across channels and systems.
• Team player and/or works independently.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Medical terminology

Claims management

Communication skills

Microsoft Office

Organizational skills

Interpersonal skills

Multitasking

Multi-client support

Education

HS diploma or GED

College courses preferred

Job description

Sedgwick is seeking a Service Center Representative for in-office work in Blue Ash, OH, handling calls about claims across multiple lines of business. The role supports the claims process, documents notes in the system, and routes calls to the right escalation path.

Ideal candidates have a high school diploma, at least one year of customer service experience, and strong communication skills. The team emphasizes accuracy, multitasking, and working with multiple clients across systems.