Remote Claims Operations Associate II – Workers' Comp

Great American Insurance Group; Oregon (WI); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Tuition reimbursement

Commuter benefits

Job summary

Great American Insurance Group is seeking a Claims Operations Associate II to provide administrative support for workers' compensation claims. The role partners with adjusters to set up and maintain files, verify coverage, and handle inquiries with accuracy and speed.

The position is remote, within Mountain or Central Time, 37.5 hours per week, and requires strong organizational skills, detail orientation, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in claims operations, claims processing, claims support, or related insurance administrative role.
• Experience supporting workers' compensation adjusters or claims professionals preferred.
• Strong verbal and written communication skills with internal/external stakeholders.
• Demonstrated ability to work accurately, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
• Must be located within the Mountain or Central Time Zone and able to work standard business hours.

Responsibilities

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities.
• Set up and maintain claim files, ensuring information is entered accurately and updated promptly.
• Verify coverage, process claim-related transactions, and support payment and financial processing activities.
• Respond to inquiries by phone, email, and voicemail, resolving routine issues and escalating complex matters as needed.
• Gather information, identify discrepancies, and support issue resolution.

Skills

Claims operations experience

Verbal and written communication

Multitasking / attention to detail

Time-zone compliance (MT/CT)

Education

High school diploma or equivalent

Job description

Great American Insurance Group is seeking a Claims Operations Associate II to provide administrative support for workers' compensation claims. The role partners with adjusters to set up and maintain files, verify coverage, and handle inquiries with accuracy and speed.

The position is remote, within Mountain or Central Time, 37.5 hours per week, and requires strong organizational skills, detail orientation, and the ability to manage multiple priorities in a fast-paced environment.