Remote Claims Digital Content Writer (UX Focus)

Strategic Staffing Solutions, Inc.; Columbus (OH); On-site; USD 55,000 - 96,000; Part time

Job summary

Strategic Staffing Solutions, Inc. is seeking an experienced Digital Content Writer to support customer-facing digital experiences within the Claims organization.

This remote, contract role requires translating complex insurance information into clear messaging for member-facing websites and digital templates. The ideal candidate will translate information into simple, intuitive messaging across diverse digital experiences, collaborating with business, sales, marketing, design, and other

Qualifications

• 5+ years of professional content writing, copywriting, UX writing, digital content, or related experience.

Responsibilities

• Write and develop content for Claims digital experiences, including member-facing website content and digital communication templates.
• Create clear, concise, customer-focused messaging that simplifies complex insurance and claims information.
• Develop concepts and copy for a variety of digital projects and communication needs.
• Partner with cross-functional teams to gather requirements and align on content experience updates.
• Consult with business, sales, marketing, design, and other stakeholders to understand product or service requirements, audience needs, style, and messaging objectives.
• Edit, revise, and rewrite content as necessary to improve clarity, consistency, usability, and overall member experience.
• Adapt language, tone, and messaging based on the audience, product, communication channel, and digital experience.
• Review content within Figma and collaborate with design and experience teams throughout the development process.
• Prepare presentations and supporting documentation using PowerPoint and Microsoft Word.
• Manage multiple projects simultaneously while meeting tight deadlines.
• Apply critical thinking and curiosity to identify content gaps and improve the overall digital customer experience.

Skills

Content writing

UX writing

Project management

Time management

Cross-functional collaboration

Editing and proofreading

Tools

Figma

Microsoft PowerPoint

Microsoft Word

Job description

Strategic Staffing Solutions, Inc. is seeking an experienced Digital Content Writer to support customer-facing digital experiences within the Claims organization.

This remote, contract role requires translating complex insurance information into clear messaging for member-facing websites and digital templates. The ideal candidate will translate information into simple, intuitive messaging across diverse digital experiences, collaborating with business, sales, marketing, design, and other