REMOTE Claims Customer Service Representative-$20/hr

TEKsystems; Charlotte (NC); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully Remote Work Environment

Consistent Schedule

Career Growth Opportunities

Collaborative culture

Comprehensive Training

Job summary

TEKsystems is seeking a Remote Customer Service Representative to support the Supplemental Health team. This contract-to-hire role suits candidates who excel in fast-paced call centers, enjoy helping customers, and show meticulous attention to detail.

You will provide accurate claim information, document activity, and deliver exceptional service while working fully remotely from the United States. The position offers long-term growth potential with a temporary, then permanent, pathway.

Qualifications

• 2-3+ years of customer service experience in call center or face-to-face settings.
• Experience in healthcare, insurance, or financial services preferred.
• Bachelor's degree may substitute for experience in some cases.

Responsibilities

• Provide timely, accurate disability, life, and leave claims information.
• Collect required information and document claim activity.
• Enter summaries into the claim system while talking with customers.
• Process documents with high coding accuracy and distribute appropriately.
• Send claim acknowledgment correspondence promptly.
• Meet or exceed call center metrics and follow procedures.
• Demonstrate empathy and professional communication in every interaction.
• Support multiple product lines including STD, SDI, AM, LTD, Life, and AD&D.

Skills

2-3+ years of customer service

Experience in healthcare or insurance

Data entry skills

Verbal communication

Written communication

Multi-tasking

Proficient with MS Office

Bilingual (a plus)

Education

High School Diploma or GED

Bachelor's degree may be considered in lieu of experience

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Seeking a Remote Customer Service Representative to join the Supplemental Health team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping customers, and has strong attention to detail. You will support callers by providing accurate claim information, documenting claim activity, and delivering exceptional service.

This is a contract‑to‑hire opportunity with strong potential for long‑term growth---many employees begin in Customer Service and advance into other areas of the organization.

100% REMOTE

$20/hr

6‑month contract‑to‑hire

Key Responsibilities

• Provide timely, accurate, and customer‑focused information regarding disability, life, and leave claims.
• Solicit required information from callers and external sources to complete claim documentation.
• Enter detailed, accurate summaries into the claim system while speaking with customers.
• Process incoming documents with high coding accuracy and distribute appropriately.
• Issue claim acknowledgment correspondence promptly.
• Meet or exceed call center metrics and remain compliant with operational standards.
• Demonstrate empathy, professionalism, and genuine care in all customer interactions.
• Anticipate customer needs and take proactive steps to assist.
• Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D.

Required Skills & Qualifications

• 2--3+ years of customer service experience (call center or face‑to‑face).
• Experience in financial services, healthcare, or insurance strongly preferred.
• Bachelor's degree may be considered in lieu of experience.
• Strong data entry skills (7,000+ KPH).
• High school diploma or college degree.
• Excellent verbal communication and proficient writing skills.
• Ability to multi‑task, prioritize, and work under pressure.
• Comfortable working on a computer and phone throughout the day.
• Basic to moderate Microsoft Office skills.
• Bilingual candidates are a plus.

Why work here?

Meaningful career growth. Many employees start in Customer Service and move into claims, operations, underwriting, or leadership roles. This position is temp‑to‑hire, providing a pathway to long‑term employment

Why You'll Love This Opportunity

• Fully Remote Work Environment
• Consistent Schedule & Work-Life Balance
• Meaningful Career Supporting Individuals During Important Life Events
• Collaborative, People-First Culture
• Opportunity to Grow Within Insurance & Claims Operations
• Comprehensive Training Provided

What Makes You Successful

You're someone who:

• Enjoys helping people and solving problems.
• Communicates clearly and professionally.
• Stays organized while managing multiple priorities.
• Has strong attention to detail.
• Thrives in a remote environment with minimal supervision.
• Remains calm and compassionate during difficult conversations.
• Takes ownership of customer issues and follows through to resolution.

QualificationsRequired

• High School Diploma or GED.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.
• Reliable internet connection and dedicated home workspace.

Preferred

• Insurance, disability, leave management, or claims experience.
• Healthcare or benefits administration experience.
• Experience in a high-volume call center environment.
• Bilingual skills are a plus.

Ideal Backgrounds

We're excited to meet candidates from:

• Insurance Customer Service
• Claims Administration
• Healthcare Administration
• Medical Billing & Revenue Cycle
• Benefits Administration
• Member Services
• Patient Access
• Financial Services Support
• Remote Call Center Operations

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.