Remote Claims CSR - Spanish Eligible

Farmers Group Inc.; Oklahoma City (OK); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers Group Inc. is seeking a BW Claims Customer Service Associate to support customers remotely in a fast-paced contact center. You will handle inbound calls, guide claims processes, and ensure accurate documentation from home across multiple states.

This role offers paid training, competitive hourly pay, and opportunities for promotion while residing within commuting distance to specified offices.

Qualifications

• Strong verbal communication and active listening.
• Proficient in written and spoken English.
• Typing speed 30 WPM with 90% accuracy.
• Remote contact center experience is a plus, but not required.

Responsibilities

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as roadside assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Skills

Verbal communication

Active listening

English proficiency

Typing 30 WPM

Customer service

Education

High School Diploma

Tools

CRM systems

Job description

Farmers Group Inc. is seeking a BW Claims Customer Service Associate to support customers remotely in a fast-paced contact center. You will handle inbound calls, guide claims processes, and ensure accurate documentation from home across multiple states.

This role offers paid training, competitive hourly pay, and opportunities for promotion while residing within commuting distance to specified offices.