Contact Center Agent I

Broadspire Services, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Crawford is hiring a Customer Service oriented Contact Center Agent I for a remote role in the US. You will answer incoming calls, document details, and navigate multiple systems to support claims. Entry-level candidates are welcome, and you will be coached to deliver exceptional customer service that keeps the claims process moving smoothly.

Join the One Crawford family and start your customer service career today by applying—make a real impact on people’s lives from the first call.

Qualifications

• No experience required; entry-level candidates are welcome.
• Strong communication and active listening skills.
• Ability to document information accurately across multiple systems.
• Customer-focused mindset to support the claims process.

Responsibilities

• Answer incoming calls and assist customers with claim inquiries.
• Document details accurately and maintain records across systems.
• Deliver friendly, professional service that keeps the claims moving smoothly.

Skills

Customer service

Communication skills

Computer proficiency

Job description

Ready to Make a Difference from the First Call?
Be the Friendly Voice Customers Can Count On!

Join Us as Contact Center Agent I - Remote Role | US

What's in it for you?

• Stay Connected: Answer incoming calls and assist customers with claim-related inquiries.
• Own the Details: Accurately document information and maintain records across multiple systems.
• Be Essential: Deliver exceptional customer service that helps keep the claims process moving smoothly.

At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem - entry-level candidates are welcome!

This is your chance to be part of the One Crawford family - where your work makes a real impact.

Ready to launch your customer service career? Apply today and help us restore lives!