Contact Center Agent I

Crawco; Peachtree Corners, Northern (GA, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

Crawford is hiring a Contact Center Agent I for a remote role serving the US. You will answer incoming calls, document details, and support claim inquiries while maintaining records across multiple systems.

Entry-level candidates are welcome, and you will be part of a team that values clear communication, a customer-focused mindset, and reliable computer skills to keep the claims process moving smoothly. Join One Crawford and help restore lives.

Qualifications

• Clear communication skills and a customer-centric approach.
• Basic computer literacy and ability to navigate multiple systems.
• No prior experience required; entry-level candidates are welcome.

Responsibilities

• Answer incoming calls from customers and assist with claim-related inquiries.
• Accurately document information and maintain records across multiple systems.
• Provide exceptional customer service to keep the claims process moving smoothly.
• Contribute to a positive customer experience as the friendly voice customers can count on.

Skills

Excellent communication

Strong customer focus

Computer proficiency

Tools

CRM software

Job description

Ready to Make a Difference from the First Call?
Be the Friendly Voice Customers Can Count On!

Join Us as Contact Center Agent I - Remote Role | US

What's in it for you?

• Stay Connected: Answer incoming calls and assist customers with claim-related inquiries.
• Own the Details: Accurately document information and maintain records across multiple systems.
• Be Essential: Deliver exceptional customer service that helps keep the claims process moving smoothly.

At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem - entry-level candidates are welcome!

This is your chance to be part of the One Crawford family - where your work makes a real impact.

Ready to launch your customer service career? Apply today and help us restore lives!