Remote Claims Care Specialist

Sedgwick; Tucson (AZ); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Stable work environment

Training program

Mentor support

Career development opportunities

Benefits package

Job summary

Sedgwick in Arizona is seeking a Care Team Representative to handle claims across multiple lines of business with empathy and accuracy. You will document calls, provide information on filing a claim, and guide customers through the process on first contact wherever possible.

The role offers a stable, supportive environment with in-office and virtual work, a comprehensive training program, a dedicated mentor, and clear paths for career development and advancement.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Verbal communication

Written communication

PC literacy

Typing proficiency

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Windows environment

Job description

Sedgwick in Arizona is seeking a Care Team Representative to handle claims across multiple lines of business with empathy and accuracy. You will document calls, provide information on filing a claim, and guide customers through the process on first contact wherever possible.

The role offers a stable, supportive environment with in-office and virtual work, a comprehensive training program, a dedicated mentor, and clear paths for career development and advancement.