Remote Claims Advocate – Risk Services (Adjuster)

Insurance Office of America; Riverview (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Employee stock plan participation

Professional growth

Job summary

Insurance Office of America is seeking a Claims Advocate with commercial experience across multiple lines of business to join our Risk Services team. The role requires an adjuster license and strong client advocacy skills.

The position is fully remote for Florida-based candidates, with occasional onsite requirements per policy. You will manage claims, analyze data, and support risk mitigation initiatives for our clients.

Qualifications

• 5+ years of claims handling experience in an agency advocate or liaison role.
• Licensed Insurance Adjuster or state equivalent.
• Exceptional customer service and communication skills.
• Ability to handle large work volumes with high accuracy.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Meet production, quality, and service expectations.
• Deliver outstanding service by anticipating client needs and responding promptly.
• Serve as a dedicated advocate, providing ongoing support and consultation.
• Manage complex or delayed claims to ensure timely outcomes.
• Review aggravated inequity loss reports and take corrective actions.
• Track triggered claim activities and follow-up actions.
• Conduct and participate in formal claims reviews and audits.
• Monitor workers' compensation claims and drive them to closure.
• Perform reserve analysis to ensure accurate case reserves.
• Build and maintain relationships with carriers to influence outcomes.
• Facilitate mediation between clients and carriers.
• Educate clients on statute changes and best practices.
• Identify trends and mitigate risk with Risk Advocates.
• Assist with Producer presentations and claims insights.
• Prepare stewardship and unit stat reporting.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Decision-making

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Claims Advocate with commercial experience across multiple lines of business to join our Risk Services team. The role requires an adjuster license and strong client advocacy skills.

The position is fully remote for Florida-based candidates, with occasional onsite requirements per policy. You will manage claims, analyze data, and support risk mitigation initiatives for our clients.