Remote Claims Advocate – Risk Services

Insurance Office of America; Sanford (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Employee stock plan participation

Professional growth opportunities

Work/family balance

Job summary

Insurance Office of America is seeking a Claims Advocate with commercial claims experience across multiple lines of business to join our Risk Services team. Must hold an adjuster license and be eligible for Florida remote work.

The role focuses on client advocacy, claims analysis, and resolution across workers comp, GL, and professional liability, with emphasis on timely, accurate reporting and carrier coordination.

Qualifications

• 5+ years of claims handling experience.
• Licensed Insurance Adjuster or state equivalent.
• Exceptional customer service and communication skills.
• Ability to manage large workloads with high accuracy.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Meet production, quality, and service expectations.
• Deliver high-quality client advocacy and support.
• Manage complex or delayed claims for timely resolutions.
• Review loss reports and monitor reserve accuracy.
• Track claim activity and follow up on triggers.
• Conduct claims reviews and audits with carriers.
• Oversee workers compensation claims and close cases.
• Provide ongoing education on statutes and procedures.
• Support sales with claims insights and reporting.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Decision making

Delegation

Education

Licensed Insurance Adjuster

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Claims Advocate with commercial claims experience across multiple lines of business to join our Risk Services team. Must hold an adjuster license and be eligible for Florida remote work.

The role focuses on client advocacy, claims analysis, and resolution across workers comp, GL, and professional liability, with emphasis on timely, accurate reporting and carrier coordination.