Remote Claims Advocate, Risk Services

Insurance Office of America; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

401K with employer match

Employee stock plan participation

Professional growth and career Prog.

Respectful culture and work/family

Job summary

Insurance Office of America seeks a Claims Advocate with commercial claims experience across multiple lines of business and an active adjuster license. The role emphasizes client advocacy, data analysis, and risk management within a remote Florida-based context.

Responsibilities include claims oversight, audits, reporting, and collaboration with carriers and producers. The position offers competitive pay ($70,000–$95,000), benefits, and a supportive team focused on service excellence.

Qualifications

• 5+ years of claims handling experience; preferred experience in an agency advocate or liaison role.
• Licensed Insurance Adjuster or state equivalent
• Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills
• Ability to perform large work volumes with high accuracy
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Meet production, quality, and service expectations.
• Deliver outstanding service by anticipating client needs and responding promptly.
• Serve as a dedicated advocate, providing ongoing support and consultation.
• Manage complex or delayed claims to ensure timely and favorable outcomes.
• Review aggravated inequity loss reports and take appropriate corrective actions.
• Track triggered claim activities and implement necessary follow-up actions.
• Conduct and participate in formal claims reviews and audits.
• Monitor workers compensation claims via the IOA Claims Portal and drive them to closure.
• Perform reserve analysis to ensure timely and accurate case reserves in line with best practices.
• Build and maintain strong relationships with carriers to influence positive claim outcomes.
• Act as an intermediary between clients and carriers to facilitate effective and timely resolutions.
• Provide ongoing education on statute changes, state-specific procedures, and claims best practices.
• Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates.
• Assist with Producer presentations and contribute to sales efforts through claims insights.
• Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards.

Skills

Client advocacy

Communication

Multi-tasking

Organizational skills

Decision making

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America seeks a Claims Advocate with commercial claims experience across multiple lines of business and an active adjuster license. The role emphasizes client advocacy, data analysis, and risk management within a remote Florida-based context.

Responsibilities include claims oversight, audits, reporting, and collaboration with carriers and producers. The position offers competitive pay ($70,000–$95,000), benefits, and a supportive team focused on service excellence.