Remote Claims Adjuster - Auto

Placements24; United States; Remote; USD 55,000 - 95,000; Full time

Benefits offered by this job

Fully remote work arrangement withflex

Competitive salary and bonuses

Company-provided equipment

Comprehensive health insurance

Retirement savings plan with company-m

Ongoing training and development

Paid time off and holidays

Career advancement opportunities

Job summary

Placements24 is seeking a dedicated Remote Claims Adjuster to manage auto insurance claims from home. You will investigate, evaluate, and settle claims, communicating clearly with claimants and providers while maintaining compliance with policy terms.

The role emphasizes independent work, strong analytical skills, and knowledge of automotive repair processes. A remote-first environment offers flexible hours and opportunities for professional growth within a growing insurer.

Qualifications

• Minimum of 3 years of experience as a claims adjuster, preferably auto insurance.
• Proficiency in claims management software and standard office applications.
• Excellent written and verbal communication skills and ability to work remotely.

Responsibilities

• Investigate and assess auto insurance claims, including reviewing policy coverage and vehicle damage.
• Conduct interviews with claimants, witnesses, and relevant parties.
• Determine liability and coverage based on findings and policy terms.

Skills

Investigative skills

Negotiation

Communication

Remote work

Education

High school diploma

Bachelor's degree (advantage)

Tools

Claims management software

Office applications

Job description

About the Role

Our client is a leading national insurer seeking a dedicated and detail-oriented Remote Claims Adjuster to manage auto insurance claims. This fully remote position offers the flexibility to work from the comfort of your own home while delivering exceptional service to our policyholders. You will be responsible for investigating, evaluating, and settling auto claims efficiently and fairly, ensuring compliance with all company policies and industry regulations. The role requires a proactive approach to claim management, excellent communication skills, and a strong understanding of automotive damage assessment and repair processes. Join a forward-thinking company that embraces remote work and provides the tools and support needed for your success, enabling you to manage your workload from anywhere in South Africa . This is an opportunity to be part of a growing team that values efficiency, integrity, and customer satisfaction, all while enjoying the benefits of a remote-first work environment.

Key Responsibilities

• Investigate and assess auto insurance claims, including reviewing policy coverage, accident reports, and vehicle damage.
• Conduct thorough fact-finding and interviews with claimants, witnesses, and relevant parties.
• Determine liability and coverage based on investigation findings and policy terms.
• Negotiate settlements with claimants and third parties in a fair and timely manner.
• Authorize payments for approved claims, ensuring accuracy and adherence to financial limits.
• Manage a caseload of claims from initiation to closure, maintaining detailed records in the claims management system.
• Maintain clear and professional communication with all stakeholders throughout the claims process.
• Identify potential fraud indicators and escalating suspicious claims for further investigation.
• Stay updated on relevant legislation, case law, and industry best practices.
• Provide exceptional customer service, ensuring a positive experience for policyholders during a difficult time.

Requirements

• High school diploma or equivalent; a Bachelor's degree is an advantage.
• Minimum of 3 years of experience as a claims adjuster, preferably in auto insurance.
• Proficiency in claims management software and standard office applications.
• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Knowledge of automotive repair processes and terminology.
• Valid driver's license and a reliable internet connection.
• Relevant claims adjusting certifications are a plus.
• Empathy and strong customer service orientation.

Benefits

• Fully remote work arrangement with flexible working hours.
• Competitive annual salary and potential for performance bonuses.
• Company-provided equipment (laptop, etc.).
• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan with company matching.
• Opportunities for ongoing training and professional development.
• Supportive team environment and access to remote work tools.
• Paid time off and holidays.
• Career advancement opportunities within a growing national insurer.