Remote Civil Rights & Compliance Investigator

Advocate Health; Pennsylvania; Remote; USD 49.000 - 73.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental & vision

Life insurance

Disability insurance

PTO

Retirement plan

Educational assistance

Zusammenfassung

Advocate Health seeks a qualified professional to support the Civil Rights team in investigating and resolving discrimination and language access cases. The role coordinates data collection, ensures regulatory compliance, and tracks outcomes across multiple service lines.

You will work with Clinical Risk, Patient Experience, and Legal teams to analyze risks, maintain documentation, and drive continuous improvements in health equity and accessibility.

Qualifikationen

• Bachelor’s degree as listed in Education.
• 3 or more years of cumulative experience in civil rights, disability rights, investigations, clinical or administrative health care, and policy/program development.
• Experience with equity, accessibility, and regulatory compliance in health care environments.
• Ability to analyze complex civil rights, disability rights, and language access issues and provide expert consultation.
• Strong written and verbal communication with diplomacy across stakeholders.
• Familiarity with ADA, Section 1557, Title VI, and CMS requirements.

Aufgaben

• Support and conduct the investigation and resolution of civil rights and language access complaints, escalating complex cases as needed.
• Identify, analyze, mitigate, and prevent risk related to civil rights concerns.
• Maintain accurate, confidential documentation per organizational policies and regulatory requirements.
• Lead tracking, analysis, and reporting of civil rights and language access complaints for enterprise insights.
• Coordinate collection and validation of patient demographics to support regulatory reporting.
• Contribute to development of training and dissemination of civil rights information.
• Collaborate with Clinical Risk, Patient Experience, Teammate Relations, and Patient Advocacy teams on case consultations.
• Maintain compliance files and readiness for audits across federal and state regulations.

Kenntnisse

Civil rights expertise

Regulatory compliance

Investigations & complaint resolution

Data collection & reporting

Language access

Healthcare equity

Communication skills

Multi-disciplinary collaboration

Ausbildung

Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or related clinical discipline

Tools

Microsoft Office Suite

EHR systems

Compliance dashboards

Incident tracking systems

Jobbeschreibung

Advocate Health seeks a qualified professional to support the Civil Rights team in investigating and resolving discrimination and language access cases. The role coordinates data collection, ensures regulatory compliance, and tracks outcomes across multiple service lines.

You will work with Clinical Risk, Patient Experience, and Legal teams to analyze risks, maintain documentation, and drive continuous improvements in health equity and accessibility.