Remote CHW Lead & Mentor — Licensed Social Worker

Frontera; Oregon; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Frontera seeks a CHW Lead to oversee a remote, regionally dispersed CHW team, ensuring alignment with NMDOH and FronteraCare standards. You will mentor staff, monitor intake processes, and drive engagement and care coordination across diverse communities.

The role emphasizes leadership, data-driven improvements, and collaboration with clinical and administrative teams to maintain high-quality outreach and service continuity.

Qualifications

• Minimum of 3 years of experience as a CHW, care coordinator, or similar role in health, behavioral health, or social services.
• Active social work license (LSW, LMSW, or LCSW per NM licensure requirements).
• Demonstrated experience providing peer leadership, mentoring, or supervision.
• Strong ability to lead and communicate effectively in a remote work environment.
• Excellent organizational skills and comfort with technology (video platforms, case management systems, and reporting tools).
• Bilingual in English and Spanish with the ability to communicate professionally in both languages.

Responsibilities

• Oversee CHW activities to ensure consistent and effective family engagement, outreach, and care coordination across FronteraCare regions.
• Monitor performance metrics related to client onboarding, service continuity, and waitlist management.
• Personally engage with high-risk or stalled families to re-engage them and move them through the intake process.
• Support CHWs in coordinating referrals, assessments, and family onboarding processes; directly monitor intake conversion and time-to-start metrics across assigned regions and proactively intervene on stalled or at-risk cases.
• Ensure documentation accuracy and adherence to Frontera Health and NMDOH standards.
• Analyze data and identify trends in service barriers and family engagement; collaborate with leadership to address system-level challenges.
• Maintain familiarity with community resources and state programs to guide CHWs in providing accurate, up-to-date information to families.
• Manage CHW program that drives Client / Family outcomes, collaborates effectively with interdisciplinary care team, and optimizes growth and revenue across Diagnostics and ABA Therapy Services]
• Provide guidance to CHWs on effective communication strategies with families, including education on ABA services, service navigation, and addressing barriers to care.
• Oversee communication workflows to ensure families receive timely and consistent information.
• Serve as an escalation point for complex family or community concerns requiring leadership input, and as an active driver of forward movement for families stuck in the intake pipeline, proactively identifying and working stalled cases.
• Foster a culture of empathy, respect, and responsiveness across the CHW team.
• When needed, engage directly with families to model high-quality service delivery and reinforce Frontera Health's standards for engagement.
• Lead full alignment with FronteraCare's technology platforms, ensure CHWs are fully engaging families in obtaining consent, using the parent training app, and understanding video-based technology.
• Monitor CHW use of technology to support family engagement, promote adherence to digital protocols, and identify areas for additional training or support.

Skills

Remote leadership

Team mentorship

Communication

Bilingual English/Spanish

Education

Active social work license (LSW/LMSW/LCSW)

Tools

Video platforms

Case management systems

Reporting tools

Job description

Frontera seeks a CHW Lead to oversee a remote, regionally dispersed CHW team, ensuring alignment with NMDOH and FronteraCare standards. You will mentor staff, monitor intake processes, and drive engagement and care coordination across diverse communities.

The role emphasizes leadership, data-driven improvements, and collaboration with clinical and administrative teams to maintain high-quality outreach and service continuity.