Remote Child Support Services Agent

State-of-Georgi; Augusta (GA); On-site; USD 37,000 - 49,000; Full time

Job summary

State of Georgia is seeking a Child Support Services Agent 2 in Augusta, GA, to establish and enforce child support obligations, communicate with clients, and manage caseloads under supervision. The role offers telework opportunities depending on position and a comprehensive benefits package.

Qualifications include a high school diploma with experience or a Bachelor's degree. Employment in DHS is with an equal opportunity employer and involves background checks and pre-employment screening.

Qualifications

• Bachelor's degree from an accredited college or university.
• High school diploma/GED and two (2) years of direct job-related experience.
• One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Responsibilities

• Establishes child support obligations.
• Communicates with clients via telephone, email, correspondence and direct contact.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Communication

Caseload management

Customer service

Education

Bachelor's degree

High school diploma/GED + 2 years experience

Experience at Child Support Services Agent 1 or equivalent

Job description

State of Georgia is seeking a Child Support Services Agent 2 in Augusta, GA, to establish and enforce child support obligations, communicate with clients, and manage caseloads under supervision. The role offers telework opportunities depending on position and a comprehensive benefits package.

Qualifications include a high school diploma with experience or a Bachelor's degree. Employment in DHS is with an equal opportunity employer and involves background checks and pre-employment screening.