Remote Chat Moderator — Spark Positive Customer Care

Atlanta Dermatology & Aesthetics; Houston (TX); Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Dynamic, growing organization

Job summary

Atlanta Dermatology & Aesthetics is seeking a Remote Chat Moderator to join our Houston, TX team. The role involves monitoring and responding to chats, emails, and social messages, and providing accurate, helpful information to patients.

Candidates should have excellent communication skills, the ability to work in a fast-paced setting, and familiarity with online chat platforms. This is a full-time position offering a competitive hourly wage.

Qualifications

• 0 years of experience (or equivalent education)
• High school diploma or equivalent required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Familiarity with online chat platforms and social media

Responsibilities

• Monitor and respond to online chats, emails, and social media messages in a timely and professional manner
• Provide accurate and helpful information to patients and customers, addressing their concerns and resolving issues efficiently
• Utilize company-approved chat protocols to maintain a positive and respectful tone in all interactions
• Collaborate with internal teams to resolve complex issues and escalate concerns as necessary
• Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to patients and customers
• Identify and report any system issues or technical problems affecting online interactions

Skills

Communication skills

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Online chat platforms

Social media

Job description

Atlanta Dermatology & Aesthetics is seeking a Remote Chat Moderator to join our Houston, TX team. The role involves monitoring and responding to chats, emails, and social messages, and providing accurate, helpful information to patients.

Candidates should have excellent communication skills, the ability to work in a fast-paced setting, and familiarity with online chat platforms. This is a full-time position offering a competitive hourly wage.