Remote Change Management & CX Leader with HCD & Top Secret Clearance

ecsfederal; Virginia (MN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ecsfederal seeks a Change Management SME to lead a human-centered CX capability for a National Security program in Arlington, VA with a hybrid work option. You will guide a team of change strategists and HCD practitioners, shaping journey maps, service blueprints, and strategic communications to drive adoption.

The role emphasizes blending formal change-management methods with Human-Centered Design in complex government environments, requiring strong leadership and client management skills.

Qualifications

• 10+ years of progressive experience in Change Management, CX, or HCD in complex environments.
• Active Top Secret Clearance.
• Proven expertise in change-management planning, stakeholder engagement, and strategic communications.
• Experience establishing portfolio-level CX roadmaps, HCD baselines, and program progress evaluations.
• Hands-on experience with ethnographic interviews, usability testing, surveys and focus groups.
• Proficiency in evidence-based decision criteria, prioritization, and design standards.
• Experience facilitating co-design and participatory design sessions with stakeholders and product teams.
• Expertise creating HCD artifacts: journey maps, service blueprints, personas, playbooks, SOPs.

Responsibilities

• Lead a human-centered change management and CX capability for a National Security program.
• Develop portfolio-level CX roadmaps and establish HCD capability baselines.
• Run qualitative and quantitative user research and drive enterprise-wide change-management planning.
• Direct a team of change strategists and HCD practitioners to enable organizational adoption.
• Craft journey maps, service blueprints, playbooks, and strategic communications for program transformation.

Job description

ecsfederal seeks a Change Management SME to lead a human-centered CX capability for a National Security program in Arlington, VA with a hybrid work option. You will guide a team of change strategists and HCD practitioners, shaping journey maps, service blueprints, and strategic communications to drive adoption.

The role emphasizes blending formal change-management methods with Human-Centered Design in complex government environments, requiring strong leadership and client management skills.