Change & CX Transformation Specialist

Censeo Consulting Group; Washington (District of Columbia); Hybrid; USD 90,000 - 165,000; Full time

Benefits offered by this job

Tuition and training reimbursement

Flexible and remote work opportunities

Paid vacation

Job summary

Censeo Consulting Group in Washington D.C. seeks a Change Management & CX Specialist to guide IRS modernization efforts, focusing on people management, communication, facilitation, and data-driven improvements.

You will analyze TAC operations, workforce planning, and service delivery, collaborating with diverse stakeholders to translate insights into future-state design. You will help advance initiatives that improve taxpayer experience, strengthen data security, and support real-time

Qualifications

• BA/BS required with a strong academic background
• 10+ years of related work experience in one of the domains listed above
• Certifications in requisite domain are highly preferred
• Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS Publishing organization operations
• Experience should include work in professional services, consulting, and/or federal government service or contracting
• Superior creative problem-solving, analytical, and quantitative skills
• Ability to work effectively on projects with demanding deadlines in a team environment
• Effective written and verbal communication skills with an ability to share and synthesize knowledge
• Ability and desire to take initiative and ownership over project work and professional development and growth
• Knowledge of Excel, PowerPoint and other spreadsheet and presentation software

Responsibilities

• Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables
• Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement
• Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline
• Attend site visits to TACs, assessing current processes and interviewing key stakeholder
• Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights
• Contributing thought leadership by engaging in the development of recommendations
• Contributing to written and verbal communication specific to the engagement
• Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen
• Consistently deriving sound business insights from analysis of complex issues
• Developing in-depth knowledge of client issues, needs, and contexts
• Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients

Skills

Change management

Stakeholder management

Project management

Data analysis

Communication

Education

BA/BS degree

Tools

Excel

PowerPoint

Job description

Censeo Consulting Group in Washington D.C. seeks a Change Management & CX Specialist to guide IRS modernization efforts, focusing on people management, communication, facilitation, and data-driven improvements.

You will analyze TAC operations, workforce planning, and service delivery, collaborating with diverse stakeholders to translate insights into future-state design. You will help advance initiatives that improve taxpayer experience, strengthen data security, and support real-time