Hybrid Change & CX Lead for Federal Programs

Censeo Consulting Group; Washington; Hybrid; USD 90,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Remote work opportunities

Tuition reimbursement

Paid vacation

Paid sick leave

Job summary

Censeo Consulting Group in Washington, DC, seeks a Change Management & CX Specialist to guide teams delivering IRS modernization initiatives. You will analyze TAC operations, design future-state processes, and help implement data-driven improvements that boost efficiency and taxpayer experience.

You will work with diverse stakeholders, manage communication, training, and change controls, and contribute to strategy through rigorous analysis and clear written and verbal reporting.

Qualifications

• BA/BS required with strong academic background.
• 10+ years of related work experience.
• Certifications in requisite domain are highly preferred.
• Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS Publishing operations.
• Experience should include work in professional services, consulting, and/or federal government service or contracting.
• Superior creative problem-solving, analytical, and quantitative skills.
• Ability to work effectively on projects with demanding deadlines in a team environment.
• Effective written and verbal communication skills with an ability to share and synthesize knowledge.
• Ability and desire to take initiative and ownership over project work and professional development and growth.
• Knowledge of Excel, PowerPoint and other spreadsheet and presentation software.

Responsibilities

• Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables.
• Assessing organizational roadmaps and developing forms modernization production workflow and long-term management and improvement.
• Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline.
• Attend site visits to TACs, assessing current processes and interviewing key stakeholders.
• Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights.
• Contributing thought leadership by engaging in the development of recommendations.
• Contributing to written and verbal communication specific to the engagement.
• Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen.
• Consistently deriving sound business insights from analysis of complex issues.
• Developing in-depth knowledge of client issues, needs, and contexts.
• Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients.

Skills

People management

Communication

Facilitation

Problem-solving

Analysis

Project management

Leadership

Education

BA/BS required

Tools

Excel

PowerPoint

Job description

Censeo Consulting Group in Washington, DC, seeks a Change Management & CX Specialist to guide teams delivering IRS modernization initiatives. You will analyze TAC operations, design future-state processes, and help implement data-driven improvements that boost efficiency and taxpayer experience.

You will work with diverse stakeholders, manage communication, training, and change controls, and contribute to strategy through rigorous analysis and clear written and verbal reporting.