Remote Central Scheduler — Patient Access & Scheduling

Intermountain Health; Richmond (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Intermountain Health seeks a Remote Scheduling Specialist for Peaks Regional Office to pre-register patients, manage appointments, and transcribe external orders. You will handle high call volumes and ensure accurate data entry, insurance validation, and benefits explanations.

This role supports multiple locations and departments, with guidance for new staff as needed. The position offers full-time hours and a strong benefits package, with a focus on patient-centered service and adherence to

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)

Responsibilities

• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments.
• Complete administrative work that accompanies scheduling.
• Transcribe external orders from physicians.
• Handle high call volumes across locations and departments.
• Utilize multiple systems to perform scheduling tasks.
• Provide patients with preparation and location information.
• Input patient data accurately into systems.
• Validate insurance and explain benefits when needed.
• Manage multiple phone calls including transfers and conferencing.
• Mentor new hires as needed.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowl

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluent in multiple languages

Education

High school diploma or equivalent OR (4) years of revenue cycle experience

Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience

Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS)

Job description

Intermountain Health seeks a Remote Scheduling Specialist for Peaks Regional Office to pre-register patients, manage appointments, and transcribe external orders. You will handle high call volumes and ensure accurate data entry, insurance validation, and benefits explanations.

This role supports multiple locations and departments, with guidance for new staff as needed. The position offers full-time hours and a strong benefits package, with a focus on patient-centered service and adherence to