Remote CATI Team Lead & Data Quality Coach

Amdex Corp; Potomac, Northern (MD, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical | Dental | Vision (base plan ;

Employer Paid Life and Disability

Employee Assistance Plan

Holidays & PTO

401(k) Plan

Tuition Reimbursement

Cash Balance Plan

Job summary

Avar Consulting, Inc., a wholly owned subsidiary of AMDEX Corporation, is seeking a CATI Interviewer Team Lead to join our data science and policy research team.

This fully remote role involves supervising a remote interviewer team, coaching, monitoring quality, and ensuring accurate data collection for CMS surveys. Candidates should have CATI experience, fluent English, and can type at least 30 WPM. Hours are EST 9 AM–8 PM, Mon–Fri and 10 AM–7 PM on weekends.

Qualifications

• A high school diploma or GED is required.
• Experience conducting CATI interviews.
• Experience leading or coaching a remote team.
• Clear phone enunciation and fluent English.
• Strong interpersonal, courteous, professional, and neutral demeanor.
• Basic computer proficiency including Excel and Access.
• Ability to type at least 30 words per minute.
• Strong attention to detail and organizational skills for remote management.

Responsibilities

• Supervise, support, and motivate a team of remote interviewers.
• Read survey questions and record responses accurately.
• Conduct telephone interviews using CATI system.
• Review data for completeness and accuracy.
• Provide direct coaching and feedback to improve performance.
• Monitor interviewer productivity metrics and data quality.
• Assist with training and onboarding new interviewers.
• Collaborate with fellow Team Leads to build skills.

Skills

CATI Interviews

Remote team leadership

English communication

Typing 30 WPM

Attention to detail

Interpersonal skills

Microsoft Excel

Microsoft Access

Education

High school diploma or GED

Tools

Excel

Access

Job description

Avar Consulting, Inc., a wholly owned subsidiary of AMDEX Corporation, is seeking a CATI Interviewer Team Lead to join our data science and policy research team.

This fully remote role involves supervising a remote interviewer team, coaching, monitoring quality, and ensuring accurate data collection for CMS surveys. Candidates should have CATI experience, fluent English, and can type at least 30 WPM. Hours are EST 9 AM–8 PM, Mon–Fri and 10 AM–7 PM on weekends.