Remote Lead Quality Auditor - Contact Center Analytics

ATI Health; United States; On-site; USD 30,004 - 36,134; Full time

Job summary

ATI Health is seeking a Lead Quality Auditor to enhance quality in patient-support interactions across the contact center. This remote position focuses on evaluating calls, leading QA functions, and improving reporting and trend analysis. The ideal candidate will have strong communication and analytical skills, and ideally experience in healthcare auditing.

The role offers a competitive hourly salary of $21.78 to $26.23, based on qualifications.

Qualifications

• 2+ years experience in a contact center environment.
• Experience in quality assurance/auditing of customer interactions.
• Strong analytical skills to identify patterns and recommend improvements.

Responsibilities

• Act as a subject-matter-expert for QA methodology.
• Support training and coaching of QA auditors.
• Monitor and report on QA team productivity.

Skills

Quality assurance

Data analysis

Communication skills

Leadership

Training and mentoring

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree in healthcare related field

Tools

Microsoft Excel

CRM systems

Job description

ATI Health is seeking a Lead Quality Auditor to enhance quality in patient-support interactions across the contact center. This remote position focuses on evaluating calls, leading QA functions, and improving reporting and trend analysis. The ideal candidate will have strong communication and analytical skills, and ideally experience in healthcare auditing.

The role offers a competitive hourly salary of $21.78 to $26.23, based on qualifications.