CATI Lab Lead & Survey Operations Manager

Wayne State University; Detroit (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Wayne State University in Detroit, MI is seeking a Research Assistant (CATI Manager) to manage the Computer‑Assisted Telephone Interviewing (CATI) lab. Responsibilities include training interviewers and ensuring the quality of survey operations.

Applicants should have a Bachelor's degree in social science research and at least two years of experience leading a survey research lab. The position offers a salary range of $50,000–$65,000 annually.

Qualifications

• Minimum of two years leading a survey research lab.
• Experience in CATI programming is an advantage.
• Demonstrated experience designing and delivering training sessions.

Responsibilities

• Manage the CATI lab and train interviewers.
• Ensure quality control of survey operations.
• Conduct assessments and implement Performance Improvement Plans.

Skills

Survey research lab leadership

Supervision skills

Excellent command of English

Organizational skills

Time-management skills

Education

Bachelor’s degree in social science research

Tools

SAS

SPSS

Excel

Access

Qualtrics

WinCATI

Job description

Wayne State University in Detroit, MI is seeking a Research Assistant (CATI Manager) to manage the Computer‑Assisted Telephone Interviewing (CATI) lab. Responsibilities include training interviewers and ensuring the quality of survey operations.

Applicants should have a Bachelor's degree in social science research and at least two years of experience leading a survey research lab. The position offers a salary range of $50,000–$65,000 annually.