CATI Team Lead: Survey Research & Coaching

Decision Information Resources Inc; Houston (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Decision Information Resources, Inc. in Houston, TX is seeking a Call Center Team Lead I to supervise CATI operations, support survey projects, and drive interviewer productivity.

You will mentor interviewers, monitor performance, and address data-collection issues to keep projects on track. The ideal candidate has a college degree or equivalent experience, strong communication skills, and the ability to train staff and enforce protocols.

Qualifications

• College degree or equivalent work experience.
• Coordinate team building events and staff recognition programs.
• Support staff adherence to project protocols and company policies/procedures.
• Communicate changes in protocols and polices to interviewers in a timely and efficient manner.
• Prepare preliminary write-ups of policy and procedure violations.
• Perform other administrative duties as assigned by CATI Manager/Supervisor.

Responsibilities

• Serve as the CATI point of contact on survey research project teams.
• Train and certify interviewers on survey research projects.
• Monitor and report interviewer productivity and performance.
• Provide feedback on performance, identifying re-training needs.
• Trouble shooting minor technical and data collection issues.
• Able to handle inbound and outbound calls in support of operational and project goals.

Skills

CATI

Team leadership

Training

Performance monitoring

Problem solving

Education

College degree or equivalent experience

Job description

Decision Information Resources, Inc. in Houston, TX is seeking a Call Center Team Lead I to supervise CATI operations, support survey projects, and drive interviewer productivity.

You will mentor interviewers, monitor performance, and address data-collection issues to keep projects on track. The ideal candidate has a college degree or equivalent experience, strong communication skills, and the ability to train staff and enforce protocols.