Remote Catering Support & Orders Specialist

Taziki's Mediterranean Cafe; Birmingham (AL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, and other ins

Paid time off

401(k) with employer match

Daily pay option

Job summary

Taziki's Mediterranean Café is seeking a Catering Call Center Rep to support our catering operations from a remote location. You'll help guests place orders, coordinate delivery details, resolve concerns, and ensure each catering experience reflects our hospitality standards.

The role requires experience in customer service, call centers, or catering coordination, excellent phone presence, and the ability to multi-task in a fast-paced environment.

Qualifications

• Previous professional experience in customer service, call center support, catering coordination, hospitality, or a related role.
• Strong verbal communication skills and a confident, professional phone presence.
• Experience managing multiple customer requests, orders, or inquiries in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and delivering excellent service.
• Comfortable using computers, online ordering systems, and multiple software platforms.
• Ability to work independently and remain productive in a remote environment.
• Strong problem-solving skills and the ability to handle challenging customer interactions professionally.
• Must be at least 21 years of age.
• Must reside in the Nashville or Birmingham area and be available for required in-person training.

Responsibilities

• Deliver outstanding customer service through professional, friendly, and efficient phone interactions.
• Manage a high volume of incoming calls while maintaining accuracy and attention to detail.
• Assist customers with catering inquiries, menu selections, order placement, and scheduling.
• Accurately enter and manage catering orders, including orders received through third-party platforms.
• Coordinate delivery schedules and communicate with restaurant teams to support successful order fulfillment.
• Track catering concerns, follow up with customers, and help resolve issues in a timely and professional manner.
• Recommend menu options, add-ons, and catering solutions based on customer needs.
• Identify opportunities to increase sales through thoughtful recommendations and suggestive selling.
• Maintain clear communication with customers, restaurant teams, and internal partners.
• Represent Taziki's values, hospitality standards, and commitment to quality in every interaction.

Skills

Customer service

Call center operations

Catering coordination

Order management

Phone etiquette

Multitasking

Organization

Verbal communication

Remote work

Tools

Online ordering systems

CRM software

Job description

Taziki's Mediterranean Café is seeking a Catering Call Center Rep to support our catering operations from a remote location. You'll help guests place orders, coordinate delivery details, resolve concerns, and ensure each catering experience reflects our hospitality standards.

The role requires experience in customer service, call centers, or catering coordination, excellent phone presence, and the ability to multi-task in a fast-paced environment.